Refund policy

Last updated: October 19, 2026

30-day returns and exchanges

You may request a return or exchange within 30 calendar days after receiving your order. ANGLOOP Jewelry covers the return shipping cost. This applies to purchases from this store and does not limit your statutory consumer rights.

Item condition

For a change-of-mind return or exchange, please keep the item unworn, unused and in its original condition, with any supplied accessories and packaging where possible. You may inspect an item as you would in a shop. These conditions do not restrict your rights for faulty, damaged or incorrectly supplied goods.

How to arrange your free return

Contact us at strzeleckirick786@gmail.com within the 30-day period. Include your order number, the item and whether you would like a refund or exchange. We will provide the correct return address and arrange a return method at our expense. Contact us before purchasing postage so we can arrange a label or agree reimbursement. Do not send items to an address printed on the original parcel unless we confirm it for your return.

Sending the item back

Please send the item back within 14 calendar days after telling us that you wish to return it, using the agreed return method. Keep the dispatch receipt or tracking confirmation. You do not need to wait for discretionary approval to exercise a statutory right of withdrawal.

Refunds

Refunds are made to the original payment method. We issue the refund within 14 calendar days of your return request, but may withhold it until we receive the goods or evidence that you sent them back, whichever happens first. Your bank or payment provider may take additional time to display the credit. The item price paid will be refunded; where applicable law requires reimbursement of the original standard delivery charge, this will also be refunded. No restocking fee is charged.

Exchanges

Tell us which replacement you would like. Exchanges depend on availability. We will confirm any price difference and the replacement arrangement before proceeding. If a replacement is unavailable, you can choose a refund instead.

Faulty, damaged or incorrect items

Please contact us with your order details and, where useful, photos of the issue. We will arrange a suitable remedy and cover return shipping. The 30-day change-of-mind period does not shorten any statutory rights relating to defective goods.

EU and other statutory rights

If EU consumer rules apply, your statutory right to withdraw from an eligible online purchase within 14 days of delivery remains in place, alongside this 30-day policy. Mandatory rights, including applicable legal guarantees and remedies for non-conforming goods, are unaffected. Contact us with a clear statement that you wish to withdraw; using a particular form is not required.